Step 1 of 5 · The Decision
Decision · Captured Aug 4

Consolidate 7 regional distribution centers into 4 before peak season

Strategic intent

Reduce network cost and complexity while preserving customer service levels and completing the transition before peak season.

What we are not optimizing for

Short-term operating efficiency during the transition window — leadership accepted temporary inefficiency to protect the peak-season deadline.

Decision owner

Dana Whitfield · COO / EVP Operations

Authority

Executive leadership

Non-negotiable guardrails

#1

Customer service level ≥ 96%

The consolidation cannot materially degrade customer delivery performance.

#2

Transition spend inside the contingency envelope

Execution cannot preserve schedule by consuming unapproved cost.

#3

Cutover sequence follows the approved plan

Material changes to migration sequence or scope require leadership authorization.

#4

Complete before peak season

Delays that move critical transition work into peak season require escalation.

Accepted tradeoff

Leadership accepted temporary operational inefficiency during transition in exchange for completing consolidation before peak season.

Success criteria

  • ·Network operating across 4 consolidated distribution centers before peak season.
  • ·Customer service level held at or above 96% throughout the transition.
  • ·Transition spend contained within the approved contingency envelope.
  • ·No critical transition work carried into peak season.
Decision Drift captures the conditions that made this decision acceptable — not just the decision title.Every future execution update will be evaluated against these boundaries.